Last updated July 5, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you were not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
HR Subscriptions are always paid month-to-month. Customers with a Full Coverage (12 month) or Premium (36 month) HR Subscription who wish to cancel their subscription and switch to a Basic Subscription may do so at any time, provided they pay the $495 setup fee which is waived with a Full Coverage (12 month) or Premium (36 month) HR Subscription. This fee will be pro-rated based on the number of months already elapsed. For example, a Full Coverage Subscription member wishing to switch to a Basic Subscription after 6 months would need to pay a $247.50 setup fee. It is our goal that you feel satisfied, valued, and (most of all!) protected by our HR Subscription service.
The Basic Subscription may be cancelled at any time and for any reason at no charge.
Return of materials after the cancellation of a subscription (for example, the custom Employee Manual) is not required. Updates to your employee manual, even those required by changes in the law, will not be provided following cancellation. Access to the most up-to-date training materials will also be closed following cancellation.
The date of cancellation will be effective at the end of the paid for period following notice of cancellation. No further subscription charges will be made following your notice of cancellation.
All returns must be postmarked within (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place items securely in its original packaging, and mail your return to the following address:
3217 Carson St.
Lakewood, CA 90712
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least (14) days from the receipt of your item to process your return or exchange.
The following items cannot be returned or exchanged:
- Employee manuals
- Job descriptions
- HR Consulting services
- Resume writing services
- Resume review services
- Computer rental charges
- Background checks
- Employee or supervisor training development
- Employee or supervisor training delivery
- Custom training
- Secure document shredding
- Document scanning services
- Executive search services
- Leader ship assessment services
- Injury and illness prevention programs (IIPP)
- Business consultation services
- Conference room rental services (no cancellations within 72 hours of time of booking. No charge for cancellations with more than 72 hours notice.)
- Mailbox rental
- Virtual mailbox services
- Custom printing
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: